Dial-A-Taxi
Montebello Dial-A-Taxi Program
Participants must be Montebello residents 62 years old and/or disabled (any age) or Medicare card holders. Photo DAT identification card will be required prior to using the service.


Eligibility

You may ride DAT if you are a resident of Montebello, a senior citizen age 62 and over and/or disabled of any age. You must register to use DAT by completing the Eligibility Form, provide a photo (1” X 1 ¼”), and be certified eligible prior to using DAT. When your eligibility has been certified you will receive an ID-CARD. Your ID-CARD is free, however, there is a $5.00 fee to replace lost cards. We require that our passengers carry the ID-CARD and show it to the driver each time they board the DAT vehicle.


Registration Information

To register call (323) 558-1625 Monday through Friday, 8:00 a.m. to 5:00 p.m., to request Passenger Eligibility form. Download DAT Application and Physician's Form .


Service Area

Dial-A-Taxi provides transportation services within the City Of Montebello. Medical trips are allowed outside City boundaries, but within the designated DAT service area. Please call first to ensure your destination is within the boundaries. The exact boundaries are:

10 Freeway (Monterey Park) to the NORTH
710 Freeway (East Los Angeles) to the WEST
605 Freeway (South El Monte) to the EAST
Slauson Ave. to the SOUTH

Please call (323) 558-1625 to verify borderline.

You can travel throughout the San Gabriel Valley on Access Services, a service operating under the provisions of Americans with Disabilities Act (ADA). You must be certified to use the service. For more information, call Access Services toll free at 1-800-827-0929 or 1-800-827-1359 (TDD). You can apply for eligibility for Access Services by logging on to http://www.asila.org

Dial-A-Taxi Fares

Dial-A-Taxi provides 40 rides per month with a payment of 50 cents per one way that is paid directly to the driver when the Dial-A-Taxi customers presents their card.
  • Senior Fare/Disabled/Medicare – 50 cents one way
  • Guest - Free
  • Required Attendant - Free

Service Hours


Dial-A-Taxi service is available 24 Hours A Day, 7 days a week, including holidays.


Trip Reservations and Cancellation

To request a ride , call (323) 558-1810. Ride requests may be made 24 hours 7 days a week
  • Only same day appointments are available. Please call at least 30 minutes prior to your requested pick up time.
  • Give your name, exact pick-up address, destination location, number of passengers in your party, and ask for the appropriate wait time. Make sure that you say that you’re a Montebello Dial-A-Taxi passenger.
  • Please make sure at the time of scheduling your appointment to request if you need any special accommodations.
  • If you use a wheelchair, please advise the dispatcher that you need accessible van (may take longer up to an hour for a wheelchair accessible vehicle).

When Should I Be Ready For Appointment?


Please be ready to meet the DAT vehicle on the sidewalk to ensure the driver can identify you. Have your DAT identification card ready to present to the Dial-A-Taxi driver.


Wheelchair Users

If you use a wheelchair, the driver will assist you in boarding the van safely and secure your wheelchair once you are in the van. Please make sure you have a secure lap belt that is in good condition. Wheelchairs must have secure brakes and good tires. When you are making your reservation, please specify that you will be requiring a wheelchair accessible vehicle.


Companion or Group Travel


A registered Dial-A-Taxi customer may travel with their care attendant or approved service animal (for more details see Service Animals). If you are disabled and need an attendant, he or she can ride with you at no additional cost. You must tell the Dispatcher that you will have an attendant or service animal when you make the appointment. Disabled individuals who are under 18 years old must be accompanied by a registered adult.


Service Animals

Dial-A-Taxi customers may travel with an animal trained to work or perform tasks for persons with disabilities as indicated on your application. Animals other than service animals may not travel on Dial-A-Taxi unless pre-approved by the Dial-A-Taxi Dispatch Department.


Contact Information

For any written inquiries via mail, please send to:
Montebello Dial-A-Taxi
400 South Taylor Avenue
Montebello, CA 90640


To schedule Dial-A-Taxi appointments, please call:

(323) 558-1810
(Monday-Sunday) 24 hours available service

To register for Dial-A-Taxi, ask questions, or express concerns, please call:

(323) 558-1625
(Monday-Friday) 8:00am to 5:00pm